Articles tagged: Risks and claims

Loading a machine at the auction yard: trailer, ramp, crane or recovery truck

Four routes onto the deck and one trap that has nothing to do with mass: ramp geometry. What the yard...

Inspecting a machine before collection from the auction yard

A transport task, not a commercial one. What we check, what we deliberately do not do, and why photographs...

Forklifts, scissor lifts and boom lifts: transport from the UK

Drive type, battery and travel height. Three things that change the vehicle and none of them appear in the...

Excavators and loaders from UK auctions: transport, oversize and permits

The transport configuration of the machine, not the manufacturer brochure, decides whether the move stays...

Breakdown after a show: why it is harder than build-up

The same hall, the same load, and the move out takes many times longer than the move in. The mechanism is...

AV equipment and electronics on a stand: transport and risks

High value, low weight, and a carrier's liability limit calculated in kilograms. How that trap works and how...

Catering and chilled displays at trade fairs: what travels and how

A chilled cabinet, product for display and product for tasting travel differently and hold a different...

A heavy exhibit on a stand: floor capacity and the kit to move it

The machine is off the trailer and now has to cross an aisle, over carpet, between neighbouring stands. The...

Dispatch deadlines and the consequences of a late delivery

A build-up window is not a contractual date in the ordinary sense but a short stretch of time after which the...

Venue access limits: height, weight, dock type and ground

Headroom, gross weight, the type of unloading point and the ground itself. The set of figures you need before...

Unloading inside a venue: who does it, with what and at whose cost

At a fairground the driver rarely unloads. Three common handling models, the handover point, and what follows...

Checking goods at the shipper before repacking at the Polish hub

You are buying from a supplier you have never met. We explain what the driver checks at collection, how a...

Island sailing schedules: how many days of buffer to add

An island delivery date is decided by sailing frequency, not distance. We show how we build the date...

Unaccompanied trailers on island ferries: when it makes sense

Separating tractor from trailer on a long sailing can cut cost and free up the driver. The price is losing...

Contaminated freight: what it means and how inspection works

Contamination is not one phenomenon but four different situations leading to four different decisions. We...

Damaged goods in the warehouse: from report to decision

The order of steps after damage is found decides whether the goods and the claim can both be saved. We...

Reefer failure en route to the UK: what a freezer bay saves

The unit stops on the road and from that moment everything is counted in hours. We describe what to do in the...

Temperature-controlled recovery: salvage without breaking the cold chain

Reviewing and sorting chilled cargo works differently from dry goods, because the load must never sit on the...

A recovery rate above 92%: what the number actually means

We publish this figure, so we owe you its definition. We explain what sits in the numerator, what in the...

Load filtering: separating saleable stock from write-offs

After an incident a whole batch rarely deserves disposal. We describe the item-by-item review in the Milton...

Insuring goods in storage, not in transit: where CMR stops

Cargo leaves the trailer and stands in a rack. At that moment the liability regime changes, and many shippers...

Who is responsible for what at a trade fair: organiser, venue, exhibitor, carrier

Four parties work on one fair delivery, and disputes arise because nobody can say where one ends and the next...

Insuring an exhibit at a trade fair: where carrier liability ends

An exhibit passes through four phases: carriage, unloading, display and return. The CMR convention covers the...

Unloading an oversized exhibit inside a hall: floor loading and door clearance

A heavy exhibit is decided in the last fifty metres. Whether the machine gets onto the stand at all comes...

Edge protectors, corner boards, straps: when stretch film is not enough

Film holds a load but does not stiffen it or protect its edges. Selecting protection for four typical cases...

Overhang beyond the pallet footprint: why warehouses refuse delivery

A few centimetres of carton past the carrier edge can decide a refusal. Three mechanisms at once: lost carton...

Losing pallets on UK lanes: who pays for the carrier unit

A unit that never came back is a cost — the question is whose. Three settlement models, the wording that...

Repacking record: what we document before, during and after

Without a record there is no way to settle whether damage happened before repacking or after. The three...

Odour contamination and cargo neighbourhoods in a groupage vehicle

Tea that smells of washing powder is no longer tea anyone will buy. We explain how goods pick up odours in...

Cargo after a road accident: salvaging the goods and the paper trail

After a collision the trailer sits on the hard shoulder, some pallets are down, and every phone call starts...

The consignee refuses delivery in the UK: what happens to the load

The truck arrived and the gate stays shut: no slot, wrong pallets, a commercial dispute. We explain what the...

Shortage and overage at UK unloading: how to count and secure the claim

Two cartons are missing on a ramp in England, and the next pallet holds something the documents never...

A broken cold chain: when goods become unsaleable

The logger shows a temperature excursion and the hardest part begins: deciding whether the batch can still be...

Force majeure under CMR: strikes, blockades and a closed border on the UK route

A strike in Calais, a blocked port, a storm closing the Channel: who is liable for the delay and the costs?...

Carrier liability insurance exclusions: when the policy will not pay

A liability certificate with a high sum looks reassuring, but payouts are decided by the exclusions written...

Forwarder, carrier, broker: who is liable for what on transport to the UK

Three words used interchangeably in sales calls that mean very different things when cargo gets damaged. We...

The fake carrier from the freight exchange: how UK-bound loads disappear

A fraudster does not look like one: he has a real company's documents, an exchange account and a polite...

Why we do not buy loads on freight exchanges: our own fleet on the PL-UK route

A freight exchange order can pass through several hands before it reaches a truck. We explain why we run our...

Electronics and appliances transport to the UK: packaging, moisture, value

Electronics and white goods combine three risks at once: sensitivity to moisture and shock, high value per...

Wet or toppled cargo: what recovery in Milton Keynes saves

A punctured box, a soaked pallet or goods after a fall do not have to mean scrapping the whole shipment. We...

Transporting windows, doors and joinery to the UK: racks and delivery

Joinery forgives very little in transit: glass, large formats and fragile edges. How we pack windows and...

How to choose a carrier for the UK: 10 questions worth asking

You will know a good carrier for the UK by specifics, not promises. Here are ten questions that separate a...

Construction equipment and machinery transport to UK sites

A compactor, a generator, formwork elements or a whole line: we move construction equipment from Poland to...

When to add cargo insurance for UK transport: OCP, CARGO and the CMR limit

The carrier's liability limit is counted from weight, not from the value of the goods. We show which cargo...

UK clean air zones: ULEZ, LEZ and CAZ, what a lorry pays

London, Birmingham, Bradford and several other cities charge older diesels. We explain which zones apply to...

POD, GRN and clausing at goods-in: delivery documents at UK retailers

A delivery formally ends not on the ramp but on the paperwork: the proof of delivery and the chain's goods...

Clandestine entrant penalties: how the UK system treats hauliers

For a person hidden in a trailer, UK Border Force can fine both the operator and the driver, each separately...

London DVS: three stars or PSS for trucks over 12 tonnes

Driving an HGV into Greater London requires a free safety permit, and vehicles with poor direct vision from...

A misdeclared cargo weight: axle overload and DVSA checks

A paper weight lower than the real one is not cosmetic. An overloaded truck stopped by DVSA gets a fine and a...

Wrong HS code: what a tariff mistake really costs

A wrong commodity code is not a typo, it is real money: back duty and VAT for up to three years, interest and...

Rejected Amazon FBA delivery: the usual causes and plan B

FBA sites turn trucks away over missing appointments, bad labels and non-compliant pallets. Here is what...

Choosing a Polish freight forwarder or haulier: what a UK importer should check

A UK importer's checklist for vetting a Polish carrier or forwarder: Community Licence, OCP and cargo...

How to choose a forwarder for transport to the UK

A checklist for choosing a UK forwarder: customs and GMR, a network instead of an exchange, out-of-hours...

Disposal of rejected and damaged goods with a certificate of destruction

When stock cannot be sold, disposing of it is a legal duty, not an afterthought. From our Milton Keynes...

Distressed load management and rejected supermarket loads, recovery in the UK

A load rejected at a supermarket gate is not a write-off. In our Milton Keynes warehouse we take in...

Upholstered furniture into the UK: fire safety rules, permanent labels, rejected deliveries

A sofa without a permanent fire safety label cannot legally be sold in the UK. We explain the Furniture and...

Milton Keynes 24/7 value-added warehouse, full UK cargo handling

Our Milton Keynes warehouse runs 24/7 and does the work other warehouses will not touch: repack, pallet...

Quarantine, hold and release, and photo condition reporting

A cargo hold stops doubtful goods before they move on. In our Milton Keynes warehouse we hold suspect loads...

UV inspection and UVC decontamination of cargo in a UK warehouse

UV light reveals traces invisible to the naked eye, and UVC radiation lowers the number of micro-organisms on...

Damaged pallet repair and rebuilding in a UK warehouse

Pallets shifted in transit, boards cracked, the wrap let go and the load leaned on the trailer? In our Milton...

Exhibit transport: how it differs from standard groupage

Exhibit transport is a different league from standard groupage: crate packing, high value, CARGO insurance...

Cargo insurance, what it covers

What cargo insurance is, how it complements the carrier’s liability cover (OCP) and which risks it covers...

OCP vs CARGO: the difference between transport insurances

How carrier liability (OCP) differs from CARGO cargo insurance and when each actually protects your goods.

Cargo securing: EN 12195 and responsibility

How securing forces are calculated under EN 12195-1 and who is responsible for correct cargo securing.

Claims and the damage report under CMR

How and within what deadlines to file reservations and prepare a damage report under the CMR Convention.

Carrier liability under CMR and the 8.33 SDR/kg limit

How the CMR Convention caps compensation for loss of or damage to goods at 8.33 SDR per kilogram and when the...

Scope of liability: OCP 1m EUR vs CARGO

How carrier OCP liability differs from CARGO insurance and why we recommend CARGO for high-value goods.

Inspection report for the insurer: what it contains

What a cargo inspection report for the insurer should contain: photo documentation, fitness assessment and...

Stowaways in the trailer: what to do with the cargo

What to do when stowaways are found in the trailer: the risk, inspection before distribution and handling...

Cargo inspection after trailer tampering

What to do when unauthorised people were in the trailer or cargo was damaged: and what the report for the...